Cookie Policy

Last updated: February 2026

See also:Privacy PolicyTerms of Service

1. Introduction

This Cookie Policy explains how Ugency Ltd ("Ugency", "we", "us", or "our") uses cookies and similar tracking technologies on our AI UGC marketplace platform. This policy should be read alongside our Privacy Policy.

We are committed to complying with the UK Privacy and Electronic Communications Regulations (PECR) and the UK GDPR regarding the use of cookies.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners information about how their site is being used.

Similar technologies include web beacons, pixels, and local storage, which function in comparable ways to cookies.

3. Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies.

accessToken / refreshToken - Authentication tokens for secure login sessions

session_id - Maintains your session state across pages

csrf_token - Security token to prevent cross-site request forgery

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

theme_preference - Remembers your light/dark mode preference

language - Stores your preferred language setting

ui_settings - Remembers dashboard layout preferences

Analytics and Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve the platform. All information is aggregated and anonymous.

_ga, _gid - Google Analytics cookies for usage statistics

_glitchtip - Error tracking to identify and fix bugs

Third-Party and Social Media Cookies

When you connect your social media accounts (Instagram, TikTok, etc.) or use OAuth login (Google), these services may set their own cookies.

Google OAuth - Authentication cookies from Google

Instagram - Cookies when connecting Instagram account

Stripe - Payment processing cookies for secure transactions

4. Cookie Duration

Cookies can be either session or persistent:

Session Cookies: These are temporary cookies that are deleted when you close your browser. They are used for essential functions like maintaining your login state during a browsing session.

Persistent Cookies: These remain on your device for a set period (ranging from days to years) or until you manually delete them. They remember your preferences for future visits.

Our authentication cookies (accessToken) expire after 15 minutes for security.

5. Your Cookie Choices

You have several options for managing cookies:

Browser Settings: Most browsers allow you to refuse cookies or delete existing ones. The method varies by browser:

Do Not Track: Some browsers offer a "Do Not Track" feature. We currently respond to Do Not Track signals by disabling non-essential cookies.

Opt-Out Tools: For Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

6. Consequences of Disabling Cookies

If you choose to disable or block cookies, please be aware that some features of our platform may not function properly:

  • You will not be able to stay logged in to your account
  • Your preferences and settings will not be remembered
  • Some features requiring authentication will be unavailable
  • Payment processing may be affected

Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

7. Third-Party Services

We use the following third-party services that may set cookies on your device:

These third parties have their own cookie policies and privacy practices. We encourage you to review their policies.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.

9. Your Rights

Under UK GDPR, you have rights regarding your personal data, including data collected through cookies. For more information about your rights and how to exercise them, please see our Privacy Policy.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk

10. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us at [email protected]